Service Desk Officer

Central Coast Council NSW

Join the Central Coast Council as a Service Desk Officer, providing IT support with flexible hybrid working options.

Last checked on June 23, 2026. We may earn a commission when you click through.

The flexible working arrangements make this position appealing, especially for those seeking a balance between home and office. However, it may not suit individuals looking for a fully remote role.

✓ Permanent full-time position ✓ Hybrid work model ✓ Customer-focused role

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Service Desk Officer

Central Coast Council NSW

Updated 1 month ago

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Springfield Hybrid Full Time

The flexible working arrangements make this position appealing, especially for those seeking a balance between home and office. However, it may not suit individuals looking for a fully remote role.

About this role

Join the Central Coast Council as a Service Desk Officer, providing IT support with flexible hybrid working options.

About the Company

Central Coast Council NSW is dedicated to enhancing community services and infrastructure for residents.

Key Highlights

✓ Permanent full-time position
✓ Flexible hybrid working arrangements
✓ Focus on customer-oriented IT support
✓ First point of contact for IT issues
✓ Opportunity to shape future IT services

💡 Honest Take: This role is enjoy problem-solving and customer interaction in IT.

Pros

✓ Permanent full-time position
✓ Hybrid work model
✓ Customer-focused role
✓ Opportunity for growth in IT services
✓ Community-oriented organisation

Cons

✗ Not fully remote
✗ Potentially high workload
✗ May require after-hours support
✗ Limited salary information available
✗ May lack advanced tech challenges

Best For: Best suited for individuals passionate about IT support and helping others resolve technical issues.

Watch Out: Candidates should be aware of the potential need for after-hours support during peak times.

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What Customers Say

Feedback from employees highlights a supportive work culture but mentions the need for better workload management.

Expert Review

With a focus on high-quality service delivery, the Service Desk Officer role at Central Coast Council offers a unique opportunity for IT professionals. The hybrid model allows for a flexible work-life balance, ttractive for those who prefer a mix of home and office work.

Despite its appeal, the position may involve a high workload and the possibility of after-hours support, which could affect personal time. This is something to consider if you value a strict 9-to-5 schedule. the lack of disclosed salary details leaves some uncertainty for potential applicants.

Our editorial team encourages candidates to assess their priorities. If you're keen on community service and enjoy troubleshooting, this role could be a great fit. However, those seeking a technical challenge might find it less stimulating.

For more details, visit their official page at Central Coast Council.