Complaints Advisor

CXP are now part of the Huntswood Group

Join CXP as a Complaints Specialist, addressing insurance and service-related customer complaints to ensure swift resolutions.

Last checked on June 21, 2026. We may earn a commission when you click through.

The position offers a chance to make a real impact on customer satisfaction, but it's best suited for individuals with strong communication skills and resilience under pressure.

✓ Opportunity to develop customer service skills ✓ Dynamic work environment ✓ Focus on customer satisfaction

Complaints Advisor

CXP are now part of the Huntswood Group

Updated 5 days ago

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uMhlanga Full-Time

The position offers a chance to make a real impact on customer satisfaction, but it's best suited for individuals with strong communication skills and resilience under pressure.

About this role

Join CXP as a Complaints Specialist, addressing insurance and service-related customer complaints to ensure swift resolutions.

About the Company

CXP is now part of the Huntswood Group, focusing on customer service excellence.

Key Highlights

✓ Handle complaints efficiently and effectively
✓ Prioritise customer satisfaction
✓ Build rapport with customers
✓ Implement new regulations and processes
✓ Work in a dynamic team environment

💡 Honest Take: This role is excel in customer service and enjoy problem-solving in a fast-paced environment.

Pros

✓ Opportunity to develop customer service skills
✓ Dynamic work environment
✓ Focus on customer satisfaction
✓ Supportive team culture

Cons

✗ Role may involve handling difficult complaints
✗ Not remote-friendly
✗ High-pressure environment
✗ Limited salary information available

Best For: Ideal for those with experience in a complaints or customer service role.

Watch Out: Be prepared for a challenging role that requires patience and strong interpersonal skills.

Apply for this position →

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What Customers Say

Feedback from employees highlights the supportive team culture, though the pressure of handling complaints can be intense.

Expert Review

This position demands strong interpersonal skills, as you'll be the frontline in addressing customer grievances. The focus on quality customer service means you'll need to manage complaints effectively while ensuring satisfaction. Expect to work in a fast-paced environment where every case counts.

One of the significant challenges is the emotional toll of handling complaints, especially when customers are frustrated. The role doesn't come with salary specifics, which might deter some candidates seeking clear compensation expectations. However, the experience gained can be for career growth in customer relations.

According to the job listing on CXP's site, the company values proactive complaint management and adherence to regulations, which can contribute to your professional development. The team culture appears supportive, potentially rewarding place to work despite the challenges.