Customer Care Consultant

Chalhoub Group

Join Chalhoub Group as a Customer Care Consultant, focusing on Emiratization, to enhance luxury experiences in the Middle East.

Last checked on August 21, 2026. We may earn a commission when you click through.

✓ Reputable company with a strong brand ✓ Focus on local talent development ✓ Dynamic and engaging work environment

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Customer Care Consultant

Chalhoub Group

Updated 21 days ago

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Dubai Hybrid

This role is appealing for those passionate about customer service in a luxury context, particularly Emiratis looking to grow in their careers. However, consider the demands of the role before applying.

About this role

Join Chalhoub Group as a Customer Care Consultant, focusing on Emiratization, to enhance luxury experiences in the Middle East.

About the Company

Chalhoub Group is a leading luxury retailer in the Middle East, curating an impressive portfolio of over 10 owned brands.

Key Highlights

✓ Hybrid work format
✓ Focus on Emiratization initiatives
✓ Part of a prestigious luxury retail group
✓ Opportunities for career growth
✓ Collaborative team environment

💡 Honest Take: While working at Chalhoub Group offers exposure to luxury retail, the fast-paced environment may lead to high expectations and pressure. Make sure you align with their commitment to Emiratization and luxury customer service.

Pros

✓ Reputable company with a strong brand
✓ Focus on local talent development
✓ Dynamic and engaging work environment
✓ Networking opportunities in luxury retail

Cons

✗ High-pressure environment
✗ Salary not disclosed
✗ Limited remote work options
✗ Expectations may be challenging for some

Best For: This position is ideal for young professionals in the UAE looking to advance their careers in luxury retail and customer relations.

Watch Out: Be prepared for a demanding work culture that may not suit everyone, particularly those seeking a more relaxed work environment.

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What Customers Say

Employees appreciate the brand's commitment to Emiratization but note the high-pressure work environment.

Expert Review

At Chalhoub Group, the focus is on creating exceptional luxury experiences. The Customer Care Consultant role is integral to this mission, especially within the context of Emiratization. The company prioritizes local talent, which can be for Emirati job seekers.

Expect a hybrid work format, but be aware that the company demands high performance. This a customer service role; it involves building relationships with high-end clients, which may be stressful but rewarding for the right candidate. While the salary is not disclosed, the prestige of working with Chalhoub Group adds value to your resume.

Keep in mind that the expectations might be higher than in other sectors, so ensure you're ready for the challenge. For more information, check their job listing on Talent.com.