Customer Service Representative - Orthopaedics

UF Health

Join UF Health as a full-time Customer Service Representative, assisting patients with scheduling appointments and handling inquiries.

Last checked on September 10, 2026. We may earn a commission when you click through.

✓ Stable daytime schedule ✓ Direct patient interaction ✓ Opportunity for growth within healthcare

Customer Service Representative - Orthopaedics

UF Health

Updated 2 days ago

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Saint Johns Full Time

This position is ideal for individuals seeking stable, daytime employment in healthcare. However, the high call volume may be overwhelming for those unaccustomed to fast-paced environments.

About this role

Join UF Health as a full-time Customer Service Representative, assisting patients with scheduling appointments and handling inquiries.

About the Company

UF Health is a leading healthcare provider in Florida, known for its commitment to patient care and medical excellence.

Key Highlights

✓ Full-time position with daytime hours
✓ High volume phone call management
✓ Direct patient interaction and support
✓ Opportunity to work in a specialized field

💡 Honest Take: While UF Health offers a stable job environment, the high volume of calls can lead to stressful situations. Also, the lack of a disclosed salary might deter some applicants who value transparency.

Pros

✓ Stable daytime schedule
✓ Direct patient interaction
✓ Opportunity for growth within healthcare
✓ Supportive work environment

Cons

✗ High call volume can be stressful
✗ Salary not disclosed
✗ Limited flexibility in work hours
✗ Requires strong multitasking skills

Best For: This role is suited for those with strong communication skills and a passion for helping others in a busy healthcare setting.

Watch Out: The position's high call volume can lead to stress and burnout for some employees.

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Expert Review

The Customer Service Representative position at UF Health is primarily focused on assisting patients and managing a high volume of calls. This role requires excellent communication skills and the ability to handle stressful situations effectively. Employees report that the fast-paced environment can be challenging, especially during peak hours where call volume significantly increases.

Salary details are not disclosed, which can be a drawback for potential applicants seeking transparent compensation information. It's recommended to inquire directly during the interview process to gauge the salary range and any potential benefits. while the role offers opportunities for growth within the healthcare field, expect to face a steep learning curve when adapting to the high demands of the position.

For those interested in a career in healthcare customer service, this role at UF Health provides valuable experience. However, it's not for everyone; individuals looking for a more relaxed work environment may want to explore other options. For more information, visit UF Health's job listing here.