Head of Customer Care & Experience

Media24

Media24 seeks a Customer Care Manager to lead a multi-channel team, ensuring top-notch customer experience and managing ecommerce operations.

Last checked on June 24, 2026. We may earn a commission when you click through.

✓ Leadership role in a well-established company. ✓ Focus on customer experience and team dynamics. ✓ Opportunity to shape ecommerce strategies.

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Head of Customer Care & Experience

Media24

Updated 2 months ago

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South Africa

This position is ideal for experienced professionals passionate about customer care. However, the demands of leadership and ecommerce operations may not suit everyone.

About this role

Media24 seeks a Customer Care Manager to lead a multi-channel team, ensuring top-notch customer experience and managing ecommerce operations.

About the Company

Media24 is a prominent media group in South Africa, known for its diverse digital and print publications.

Key Highlights

✓ Lead a dynamic customer care team.
✓ Enhance customer experience across channels.
✓ Manage ecommerce fulfilment operations.
✓ Recruit and train a passionate team.

💡 Honest Take: This role offers a great opportunity for seasoned leaders in customer care, but it demands a strong commitment to team development.

Pros

✓ Leadership role in a well-established company.
✓ Focus on customer experience and team dynamics.
✓ Opportunity to shape ecommerce strategies.

Cons

✗ High expectations for performance.
✗ Requires significant experience in customer care.
✗ Non-remote position limits flexibility.

Best For: Ideal for individuals with a passion for customer service and team management in a dynamic environment.

Watch Out: Be prepared for the challenges of managing a diverse team and meeting high customer expectations.

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You'll be redirected to za.talent.com

What Customers Say

Employees appreciate the company's commitment to customer service but note the high demands of the role.

Expert Review

This role at Media24 presents an exciting challenge for those ready to lead customer care in ecommerce. The focus on enhancing customer experience means you'll need to be proactive and innovative.

Expect to engage with a range of customer service channels, requiring excellent communication skills and a knack for problem-solving. Success in this role hinges on your ability to recruit and nurture a passionate team.

While the position offers a chance to shape the future of ecommerce at Media24, it also demands a strong leadership presence. Candidates should be ready for the fast-paced nature of the industry and the pressures of achieving customer satisfaction.

this position, it’s advisable to assess your readiness for the responsibilities involved. This role isn’t for everyone, but for the right candidate, it could be a rewarding opportunity to influence customer care strategies significantly.