Head of CRM & Contact Center Platform

DAMAC Group

Lead the architecture and implementation of CRM and contact centre platforms for DAMAC Group, focusing on AI agent roadmaps and customer operations.

Last checked on September 14, 2026. We may earn a commission when you click through.

✓ High-level leadership opportunity ✓ Involvement in cutting-edge AI technology ✓ Impactful role in a major company

Head of CRM & Contact Center Platform

DAMAC Group

Updated 3 hours ago

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دبي

This position is ideal for seasoned professionals in CRM and contact centre management. However, the absence of disclosed salary details could deter some potential candidates who value transparency in compensation.

About this role

Lead the architecture and implementation of CRM and contact centre platforms for DAMAC Group, focusing on AI agent roadmaps and customer operations.

About the Company

DAMAC Group is a leading property development company in the UAE, known for luxury residential and commercial projects.

Key Highlights

✓ Ownership of Salesforce and Genesys platforms
✓ Focus on AI agent integration and customer operations
✓ Leadership role with strategic impact
✓ Involvement in disaster recovery planning
✓ End-to-end architecture responsibilities

💡 Honest Take: While this role offers a high level of responsibility, candidates should prepare for a demanding environment where quick decision-making is essential. The integration of AI may also entail navigating evolving technology challenges that are not fully defined at the outset.

Pros

✓ High-level leadership opportunity
✓ Involvement in cutting-edge AI technology
✓ Impactful role in a major company
✓ Opportunity for strategic innovation

Cons

✗ No salary range disclosed
✗ Potentially high-pressure environment
✗ Requires extensive experience with multiple platforms

Best For: Individuals with a strong background in CRM systems and contact centre operations, particularly those with experience in AI integration.

Watch Out: The lack of salary transparency may be a significant deterrent for top talent considering the role.

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Expert Review

Leading CRM and contact centre operations at DAMAC Group presents a significant opportunity for professionals looking to make an impact. The role involves integration not just with established platforms like Salesforce and Genesys, but also with emerging AI technologies. This fusion of traditional and modern systems can result in a .

However, the absence of a stated salary range means potential applicants may find it challenging to gauge if the role meets their compensation expectations. With the rapid evolution of AI technologies, candidates should also be prepared for continuous learning and adaptation. Customer operations will be a key focus, and success in this role will rely on the ability to navigate complex operational challenges while leading innovative projects.

For those ready to step into a demanding yet rewarding position, this could be a unique career advancement opportunity. More details can be found on DAMAC Group's official job listing.