L2 Service Desk Technician - Mac/iOS & A/V Events

Milestone Technologies, Inc.

Join Milestone Technologies as a Service Desk Technician to support Mac and PC environments, focusing on A/V events and delivering excellent customer service.

Last checked on June 26, 2026. We may earn a commission when you click through.

While the position offers a great opportunity to work in a tech-savvy environment, it requires substantial experience that may deter entry-level applicants. Those with relevant skills will find it rewarding.

✓ Focus on customer service ✓ Dynamic work environment ✓ Exposure to both Mac and PC systems

L2 Service Desk Technician - Mac/iOS & A/V Events

Milestone Technologies, Inc.

Updated 3 days ago

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Dublin

About this role

Join Milestone Technologies as a Service Desk Technician to support Mac and PC environments, focusing on A/V events and delivering excellent customer service.

About the Company

Milestone Technologies, Inc. is a global provider of IT services and support, focused on enhancing user experience through technology.

Key Highlights

✓ Support for both Mac and PC environments
✓ Focus on A/V events and technical assistance
✓ Excellent customer service for global users
✓ Minimum 2 years of Help Desk experience required
✓ Opportunity to work in a dynamic team

💡 Honest Take: This role is perfect for those with a solid background in IT support, particularly in A/V settings, but may be challenging for beginners.

Pros

✓ Focus on customer service
✓ Dynamic work environment
✓ Exposure to both Mac and PC systems
✓ Opportunity to engage with A/V technology
✓ Supportive team culture

Cons

✗ Requires at least 2 years of experience
✗ Not suitable for beginners
✗ Limited remote work options
✗ Potentially high-pressure environment
✗ Focus on technical support may limit variety

Best For: Ideal for mid-career technicians looking to enhance their skill set in a fast-paced tech environment.

Watch Out: Candidates without prior experience in A/V events might find this role challenging.

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What Customers Say

Feedback from current employees highlights a supportive team atmosphere and opportunities for skill enhancement, but also notes the demanding nature of the job.

Expert Review

This position at Milestone Technologies demands a strong foundation in IT support, specifically for Mac and PC systems. The emphasis on A/V events adds a unique twist, ppealing for tech-savvy individuals. While the role promises a stimulating work atmosphere, the requirement for two years of experience may limit accessibility for newcomers.

Customer service is a pivotal aspect of this job, as technicians will interact with both local and global users. Those who thrive in high-pressure environments and enjoy problem-solving will likely excel. However, the focus on technical support and A/V events means that routine tasks may become repetitive over time.

According to the official job listing, the company values exceptional service and seeks candidates who can deliver. This focus can lead to personal and professional growth for those committed to advancing their IT careers. The hands-on experience with diverse systems provides a solid foundation for future roles in the tech industry.