Overview We are seeking a dynamic and detail-oriented Medical Front Desk Receptionist / Patient Care Coordinator to join our healthcare team. This vital role combines exceptional patient service with efficient administrative support, ensuring a smooth and welcoming experience for every patient. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a strong understanding of medical office operations and healthcare documentation. This position offers an exciting opportunity to contribute to quality patient care while honing your skills in medical billing, coding, and health information management. Duties Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process Manage appointment scheduling using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth Verify insurance coverage and perform insurance eligibility and benefits verification for Medicare, ICD-10, CPT coding, and other payers Collect and process patient payments, including copays and outstanding balances, utilizing medical collection procedures Maintain accurate and complete medical records by reviewing documentation for compliance with HIPAA regulations Assist with medical billing and coding tasks, including ICD-9/ICD-10 coding, to ensure accurate claim submission Handle multi-line phone systems professionally, providing excellent phone etiquette and patient service Support clinical staff with intake procedures, appointment reminders, and care plan documentation Manage medical office supplies inventory and ensure the cleanliness and organization of the front desk area Utilize office management software such as Dentrix or Eaglesoft for scheduling, billing, and record keeping Facilitate communication between patients and healthcare providers while maintaining confidentiality of health information Experience Prior experience working in a medical office or clinic environment is highly preferred Demonstrated proficiency with EMR/EHR systems like Epic, Meditech, Athenahealth, or eClinicalWorks Strong knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and medical billing practices Experience with insurance verification processes including Medicare and private insurers Bilingual abilities are a plus to effectively serve diverse patient populations Excellent clerical skills including filing, data entry (10 key typing), and document review Familiarity with dental terminology or dental clinic experience is advantageous but not required Proven ability to handle multi-tasking in a busy setting while maintaining attention to detail Strong computer skills with Microsoft Office Suite (Word, Excel) and health information management software Join us to be part of a dedicated healthcare team committed to providing outstanding patient care through professionalism, compassion, and efficiency. We value our employees’ growth and well-being by fostering an inclusive environment where your skills can flourish. Pay: $17.00 - $20.00 per hour Work Location: In person