Operations Manager, Westin Harbour Castle

Encore Global

Oversees floor operations and staff performance to ensure service excellence at Westin Harbour Castle, aiming for effective cost control.

Last checked on September 12, 2026. We may earn a commission when you click through.

✓ Opportunity to lead a dynamic team ✓ Focus on professional development ✓ Direct impact on organizational success

Operations Manager, Westin Harbour Castle

Encore Global

Updated 29 minutes ago

Apply now →

You'll be redirected to ca.talent.com

Toronto

This position is ideal for experienced leaders in hospitality looking to make a tangible impact. However, the demands of maintaining service excellence can be intense, requiring strong stress management skills.

About this role

Oversees floor operations and staff performance to ensure service excellence at Westin Harbour Castle, aiming for effective cost control.

About the Company

Encore Global specializes in providing event technology and production services to enhance the attendee experience.

Key Highlights

✓ Leads customer service and staff development
✓ Focuses on achieving organizational goals
✓ Implements effective cost control measures
✓ Works directly with operations leadership

💡 Honest Take: While this role offers the chance to lead a dedicated team, candidates should prepare for potential high-pressure situations and management challenges that may not be fully disclosed in the job description.

Pros

✓ Opportunity to lead a dynamic team
✓ Focus on professional development
✓ Direct impact on organizational success

Cons

✗ High-pressure environment
✗ Potentially long hours
✗ Requires strong conflict resolution skills

Best For: Individuals with a background in hotel management who thrive in fast-paced environments and enjoy team leadership.

Watch Out: Expect demanding performance expectations; this role may require extensive overtime during peak seasons.

Apply for this position →

You'll be redirected to ca.talent.com

Expert Review

The Operations Manager role at Westin Harbour Castle involves managing a team to ensure high-quality service delivery. Leadership skills are crucial, as you'll need to guide and develop staff effectively. The position also focuses on cost control, which can add pressure to maintain quality while managing budgets.

Customer service excellence is at the forefront of this role, meaning you'll have to navigate the challenges of guest satisfaction while balancing operational efficiencies. The workload can be intense, especially during busy periods, so strong stress management skills are necessary.

While the opportunity for professional growth is significant, candidates should be aware of the potential for long hours and the demands of leadership in hospitality. Overall, this role suits those who are passionate about service and ready to tackle the challenges that come with it. For more details, check Encore Global's official listing here.

🏢