Broker Accounts Customer Service Representative
GFL Environmental
This role involves handling broker account inquiries and complaints via email and phone, scheduling service orders, and providing accurate information to clients.
Last checked on September 10, 2026. We may earn a commission when you click through.
Broker Accounts Customer Service Representative
GFL Environmental
Updated 1 day agoYou'll be redirected to talent.com
This position is ideal for individuals who thrive in a customer-facing role and enjoy problem-solving. However, it may not suit those looking for a laid-back work atmosphere, as the demands can be high.
About this role
This role involves handling broker account inquiries and complaints via email and phone, scheduling service orders, and providing accurate information to clients.
About the Company
GFL Environmental is a leading provider of diversified environmental services across North America.
Key Highlights
- ✓ Daily interaction with broker accounts via email and phone
- ✓ Issue resolution and complaint handling
- ✓ Scheduling service orders and dispatching to operations
- ✓ Opportunity to build sustainable relationships
💡 Honest Take: While the role may offer a chance to enhance customer service skills, the high volume of complaints can be stressful. Prepare for a fast-paced environment where meeting broker expectations is critical.
Pros
- ✓ Direct customer interaction
- ✓ Opportunities for relationship building
- ✓ Hands-on experience in issue resolution
Cons
- ✗ High volume of complaints to manage
- ✗ Fast-paced work environment
- ✗ Onsite position with no remote options
Best For: Individuals seeking a dynamic role in customer service, particularly those comfortable with a steady flow of inquiries and complaints.
Watch Out: The role requires handling frequent complaints, which may lead to a stressful work environment.
You'll be redirected to talent.com
Expert Review
If you enjoy direct customer interactions, this role at GFL Environmental focuses on broker accounts, requiring daily management of inquiries and complaints. Expect a fast-paced atmosphere where attention to detail is paramount. The company emphasizes building sustainable relationships, which could be rewarding for the right candidate.
However, the stress of complaint resolution might overwhelm those unprepared for a high-pressure setting. The onsite requirement eliminates remote work options, which for some. For more details, visit the official listing at GFL Environmental.
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