Senior Customer Service Representative

Trulieve

This role involves managing inbound calls from patients and retail stores, addressing process inquiries and handling escalations within the department.

Last checked on September 6, 2026. We may earn a commission when you click through.

✓ Opportunity to work in a growing industry. ✓ Engagement with diverse customer inquiries. ✓ Ability to influence patient experiences positively.

Senior Customer Service Representative

Trulieve

Updated 8 days ago

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Clearwater Full Time

This position is ideal for experienced customer service professionals looking to engage with a meaningful cause. However, those unprepared for the emotional demands might find it challenging.

About this role

This role involves managing inbound calls from patients and retail stores, addressing process inquiries and handling escalations within the department.

About the Company

Trulieve is a leading medical cannabis company committed to providing high-quality products and exceptional customer service.

Key Highlights

✓ Handles escalated customer inquiries efficiently.
✓ Works directly with patients and retail partners.
✓ Full-time position with a focus on internal communication.

💡 Honest Take: While the role offers a chance to make a significant impact on customer experiences, be prepared for the emotional toll of dealing with sensitive patient issues daily. The lack of salary transparency may also raise concerns for potential applicants.

Pros

✓ Opportunity to work in a growing industry.
✓ Engagement with diverse customer inquiries.
✓ Ability to influence patient experiences positively.

Cons

✗ No salary information disclosed.
✗ Requires handling emotionally charged situations.
✗ In-person role may limit flexibility.

Best For: Individuals with a background in customer service looking to contribute to the healthcare sector.

Watch Out: Expect to deal with emotionally charged interactions that may be taxing for some workers.

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Expert Review

This role at Trulieve requires a strong background in customer service, particularly in handling escalations. The fast-paced environment demands quick thinking and empathy, especially when dealing with patient inquiries. While the job can be rewarding, it also comes with significant emotional challenges due to the nature of the calls.

that the lack of disclosed salary could deter potential applicants, making it hard to gauge if the compensation aligns with industry standards. this role is not remote, which may limit flexibility for candidates seeking work-from-home options. On the upside, working in the medical cannabis space can be fulfilling, allowing you to make a positive impact on patients' lives.

However, applicants should be prepared for the emotional weight of the job and the potential for high-stress situations. For more details, visit Trulieve's job listing page.