Customer Success Manager

Primis

Join a rapidly growing IT Managed Services Provider in London, specialising in Data Platform and AI as a Senior Customer Success Manager.

Last checked on September 18, 2026. We may earn a commission when you click through.

✓ Strong growth trajectory with a 40% increase last year ✓ Focus on innovative technologies like AI ✓ Collaborative and supportive team environment

Customer Success Manager

Primis

Updated 7 days ago

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London

This role is ideal for seasoned professionals looking to work in a fast-paced tech environment. However, the lack of disclosed salary could be a deterrent for some candidates.

About this role

Join a rapidly growing IT Managed Services Provider in London, specialising in Data Platform and AI as a Senior Customer Success Manager.

About the Company

Primis is a fast-scaling IT Managed Services Provider, recently certified as a Claude implementation partner, focused on innovative tech solutions.

Key Highlights

✓ Join a tight-knit team in a dynamic environment
✓ Work with cutting-edge Data Platform and AI technologies
✓ Opportunity for professional growth with a 40% annual growth rate

💡 Honest Take: While the company is expanding rapidly, be prepared for a demanding work culture that may not suit everyone. The team is small, so expect to take on significant responsibilities.

Pros

✓ Strong growth trajectory with a 40% increase last year
✓ Focus on innovative technologies like AI
✓ Collaborative and supportive team environment

Cons

✗ Salary details are not disclosed
✗ Potentially high workload in a growing company
✗ Not a remote position

Best For: Senior professionals in the tech industry looking for opportunities in a rapidly expanding company.

Watch Out: The company culture may demand long hours and can be intense due to its fast growth pace.

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What Customers Say

Employees appreciate the dynamic environment but note the high demands and lack of salary transparency.

Expert Review

At Primis, employees are expected to adapt quickly to the evolving tech landscape, particularly in Data Platforms and AI. The company has shown impressive growth, but this can create pressure on staff as they scale. Those who thrive in s will find exciting challenges here.

Customer service roles are integral, meaning you'll likely face a steep learning curve. It's essential to have a background in customer success to navigate the demands effectively. The absence of clear salary information is a notable drawback, as it leaves potential candidates uncertain about compensation.

Employee feedback suggests that while the team is supportive, the workload can be substantial. This role is those who are skilled but also ready to contribute significantly to a growing company. For more information, visit the official listing at Primis.

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