Remote Customer Success & Support Specialist

Employment Hero

Join Employment Hero's Customer Experience team as a remote Customer Care Consultant, resolving customer tickets and staying updated on product changes.

Last checked on June 14, 2026. We may earn a commission when you click through.

Employment Hero offers a promising opportunity for entry-level candidates looking to grow in customer support.

✓ Remote work flexibility. ✓ Engaging customer interaction. ✓ Opportunities for professional development.

Remote Customer Success & Support Specialist

Employment Hero

Updated 13 days ago

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You'll be redirected to au.talent.com

South Australia Remote

Employment Hero offers a promising opportunity for entry-level candidates looking to grow in customer support.

About this role

Join Employment Hero's Customer Experience team as a remote Customer Care Consultant, resolving customer tickets and staying updated on product changes.

About the Company

Employment Hero is a leading HR platform in Australia, helping businesses manage employee experiences effectively.

Key Highlights

✓ Fully remote work opportunity.
✓ Supportive team environment in the customer experience sector.
✓ Engage directly with customers to resolve issues.

💡 Honest Take: This position is ideal for those passionate about customer service but may lack depth for experienced professionals.

Pros

✓ Remote work flexibility.
✓ Engaging customer interaction.
✓ Opportunities for professional development.

Cons

✗ May not suit highly experienced professionals.
✗ Potentially high ticket volume can be stressful.
✗ Limited salary transparency.

Best For: Ideal for individuals who thrive in customer-facing roles and enjoy problem-solving.

Watch Out: Candidates should be prepared for a high-paced environment with a focus on ticket resolution.

Apply for this position →

You'll be redirected to au.talent.com

What Customers Say

Employees appreciate the supportive environment but note the high volume of customer tickets can be challenging.

Expert Review

The role of Remote Customer Success & Support Specialist at Employment Hero is tailored for individuals eager to assist customers in a remote setup. Resolving customer tickets and adapting to product updates are central to this position, dynamic opportunity for those starting out in customer service.

While it offers flexibility and the chance to engage with customers, the role may feel repetitive for those with extensive experience. High ticket volumes can lead to stress, so candidates must be ready to manage workload efficiently.

According to the company's site, the culture promotes support and development, which adds value to the role. Still, potential applicants should be aware of the lack of salary details, which might be a concern for some.

The remote nature of this job makes it appealing for anyone looking to balance work and personal commitments. Overall, this role is a solid entry point for those passionate about customer success, but it may not offer the depth experienced professionals seek.