Assistant Manager - Operations

EXL Service Philippines, Inc.

Lead an inbound customer contact center team at EXL Service Philippines to achieve service excellence and meet quality targets across various brands.

Last checked on September 10, 2026. We may earn a commission when you click through.

✓ Opportunity for leadership and team management. ✓ Engagement with multiple brands enhances experience. ✓ Focus on service excellence promotes professional growth.

Assistant Manager - Operations

EXL Service Philippines, Inc.

Updated 3 days ago

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You'll be redirected to ph.talent.com

Philippines

This role is ideal for experienced managers looking to lead in a but the high-pressure nature may not suit everyone. Those comfortable with tight deadlines and performance metrics will thrive here.

About this role

Lead an inbound customer contact center team at EXL Service Philippines to achieve service excellence and meet quality targets across various brands.

About the Company

EXL Service Philippines, Inc. specializes in data-driven business process management and analytics.

Key Highlights

✓ Manage inbound customer contact center teams effectively.
✓ Ensure service level agreements and quality targets are met.
✓ Collaborate with Partnering Performance team for optimal results.
✓ Drive service excellence across multiple brands.

💡 Honest Take: Expect a fast-paced environment with high expectations. The pressure to meet service level targets can be intense, and turnover rates are commonplace in customer service roles, which might affect team dynamics.

Pros

✓ Opportunity for leadership and team management.
✓ Engagement with multiple brands enhances experience.
✓ Focus on service excellence promotes professional growth.

Cons

✗ High-pressure environment can lead to burnout.
✗ Potential for high turnover among team members.
✗ Salary not disclosed, which may affect expectations.

Best For: Individuals with a background in operations management and a passion for driving service excellence in customer support.

Watch Out: Be prepared for high expectations and pressure to deliver on service level agreements, which may lead to stress.

Apply for this position →

You'll be redirected to ph.talent.com

Expert Review

In the role of Assistant Manager - Operations at EXL, candidates will oversee a team dedicated to inbound customer service. This position demands strong leadership skills and the ability to meet strict performance standards. Team dynamics can be affected due to high turnover, a common issue in customer service settings.

Compensation details are notably absent, making it hard to gauge if the role is financially appealing. It's crucial for potential applicants to consider if the pressures of the job align with their career goals. the collaboration with the Partnering Performance team is essential for operational success, but it can also add layers of complexity to daily tasks.

Prospective managers need to be adaptable and ready to face challenges in a fast-paced environment. Overall, while this position offers significant growth opportunities, potential applicants should weigh the demanding nature of customer service management against their personal and professional goals. For more details, visit EXL Service's official page.