Operations Team Leader

Confidential

Lead and manage a team of CSRs in call center operations, ensuring targets are met and handling escalated calls.

Last checked on August 4, 2026. We may earn a commission when you click through.

✓ Opportunity to lead a team ✓ Dynamic work environment ✓ Skill development in customer service management

This listing may have expired or is no longer available. Information shown may be outdated.

Operations Team Leader

Confidential

Updated 1 month ago

Apply now →

You'll be redirected to ph.talent.com

Quezon City

This position is great for experienced leaders in customer service who thrive under pressure. However, those seeking a more predictable schedule might find it challenging.

About this role

Lead and manage a team of CSRs in call center operations, ensuring targets are met and handling escalated calls.

About the Company

The company operates in the telecommunications sector, focusing on customer service excellence.

Key Highlights

✓ Manage a team of customer service representatives
✓ Adapt to changing work schedules and hours
✓ Handle escalated customer interactions
✓ Ensure service levels and targets are met

💡 Honest Take: While this role offers leadership opportunities, be prepared for the demanding nature of call center operations. The pressure to meet targets can be intense, especially during peak hours.

Pros

✓ Opportunity to lead a team
✓ Dynamic work environment
✓ Skill development in customer service management

Cons

✗ Unpredictable work hours
✗ High-pressure environment
✗ Potential for escalated customer issues

Best For: Ideal for individuals in Quezon City with a background in call center management and a knack for problem-solving.

Watch Out: Expect high-pressure situations and the need to adapt quickly to changing schedules.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Employees appreciate the leadership opportunities but often cite the high-pressure environment as a downside.

Expert Review

In this role, strong leadership skills are essential as you will be managing a team of CSRs in a fast-paced call center environment. The hours can be unpredictable, which may not suit everyone. It's crucial to have a flexible mindset.

The position involves handling escalated calls, requiring excellent conflict resolution skills. While it offers a great opportunity for career growth, the stress of meeting targets and managing customer expectations can be challenging. Not everyone thrives in such a high-stakes setting.

The company emphasizes customer satisfaction, which is commendable, but it can lead to additional pressure on team leaders. For those who excel in s, this role could be a significant in their career.