Become a part of our caring community The Communications Lead, Insurance and Content Strategy is a strategic advisor responsible for the development, planning and delivery of comprehensive internal communications strategies that support lines of business in Humana's Insurance segment and the development, activation and measurement of the Insurance segment internal content strategy. This role works cross functionally to develop end-to-end internal communications plans, giving employees the knowledge and inspiration they need to navigate a complex industry. The Communications Lead partners with Insurance and corporate communications peers to guide a thoughtful and connected content strategy that connects to enterprise pillars. The Communications Lead implements policies and programs to increase employee awareness and knowledge of activities affecting employees. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Collaboration & Skill Develop and maintain collaborative relationships with Corporate Communications colleagues, cross-functional business teams and company leadership Demonstrate exceptional presentation, writing and project management skills with keen attention to detail across all tasks and deliverables Demonstrated ability to take ownership of communication priorities from strategy through execution, ensuring alignment with business goals and enterprise messaging The Communications Lead develops and coordinates lines of communication within the organization among employees. The Communications Lead works on problems of diverse scope and complexity ranging from moderate to substantial. Insurance Lead internal communications strategies for lines of business within the Insurance segment, implementing communications tactics that prioritize message delivery and employee engagement both within the segment and to the broader organization Provide executive-level communications support to senior leaders Advise teams and leaders on best practices and proven internal communication approaches that enable successful transformation, and deliver the tactical plans and communications materials to support them Leverage data to implement new or enhanced communications practices for improved effectiveness and reach Content strategy - SEGMENT Develop and implement a holistic content strategy that aligns with the organizational goals of the Insurance segment, ensuring consistency and clarity in messaging across all communication channels Collaborate with cross-functional teams to identify key topics, trends and priorities for content development, ensuring content supports both segment-specific and enterprise-wide objectives Utilize data analytics and performance metrics to monitor content effectiveness, engagement and reach; generate insights for continuous improvement Track progress against strategic objectives, identifying gaps and opportunities for growth, innovation and enhanced audience engagement What a qualified candidate looks like Strong ability to translate complex operational or regulatory information into clear, practical messaging for leaders and employees Experience advising leaders and managing stakeholder relationships across functions Strong project management skills Experience using data or feedback to improve communication effectiveness Passionate about contributing to an organization focused on continuously improving consumer experiences Use your skills to make an impact Required Qualifications Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field or equivalent combination of education and experience 8+ years of experience in internal, change, or strategic communications within a complex organization 5+ years of experience developing communications strategies that support business operations or organizational change 2 or more years of project leadership experience Preferred Qualifications 5+ years in Corporate Communications, Public Relations, or Healthcare Communications Experience supporting Medicaid, government programs, or other highly regulated environments