Software Support Manager

i-Clarity

Join i-Clarity as a Software Support Manager, providing essential support for practice management software used by opticians across the UK.

Last checked on September 21, 2026. We may earn a commission when you click through.

✓ Directly contributes to patient care and practice efficiency ✓ Supportive team environment focused on problem-solving ✓ Competitive salary for the region

Software Support Manager

i-Clarity

Updated 3 days ago

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Chorley £24.5k–£28k/yr Full Time

This position is ideal for problem-solvers passionate about tech in healthcare. While the salary is reasonable for the area, the demands of the role might not suit everyone, particularly those seeking a less stressful environment.

About this role

Join i-Clarity as a Software Support Manager, providing essential support for practice management software used by opticians across the UK.

About the Company

i-Clarity delivers practice management solutions specifically tailored for opticians, ensuring operational efficiency.

Key Highlights

✓ Full-time position based in Chorley, Lancashire
✓ Salary range of £24,500–£28,000 depending on experience
✓ Critical role in maintaining software uptime for healthcare services
✓ Opportunity to directly impact patient care through tech support

💡 Honest Take: The role promises a but may involve high-pressure situations where quick resolutions are crucial. Be prepared for potential long hours during peak times, as software issues can arise unexpectedly.

Pros

✓ Directly contributes to patient care and practice efficiency
✓ Supportive team environment focused on problem-solving
✓ Competitive salary for the region

Cons

✗ High-pressure situations when software issues arise
✗ Potentially long hours during busy periods
✗ Limited remote work options

Best For: Ideal for those with a background in IT support or software management, particularly in healthcare.

Watch Out: Expect demanding situations where timely problem resolution is essential, which may lead to stress.

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Expert Review

This role at i-Clarity focuses on providing vital software support for opticians, key player in healthcare tech. With a salary range of £24,500–£28,000, this position reflects the importance of maintaining systems that directly affect patient care. Support managers will face high-pressure scenarios, especially when practices are unable to operate effectively due to software issues.

It's essential to possess strong problem-solving skills and the ability to work under stress. Customer service and technical acumen are paramount; candidates should expect to engage with users frequently to resolve issues. The company culture promotes teamwork, but be prepared for the demands that come with ensuring software reliability.

Overall, while the role offers and valuable experience in healthcare software, it may not be suitable for those seeking a calm work environment. We recommend reviewing the official job listing for more details on responsibilities and expectations.