Customer Service Representative

USAA

Join USAA as a Customer Service Representative, focusing on providing exceptional service to the military community during nights and weekends.

Last checked on September 22, 2026. We may earn a commission when you click through.

✓ Flexible part-time schedule ✓ Strong commitment to military families ✓ Opportunities for career advancement

Customer Service Representative

USAA

Updated 2 days ago

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Tampa

This role is a good fit for those seeking part-time work with flexible hours, especially within the military community. However, the demands of night shifts may not suit everyone.

About this role

Join USAA as a Customer Service Representative, focusing on providing exceptional service to the military community during nights and weekends.

About the Company

USAA is dedicated to serving military members and their families, offering financial products and trusted advice to help achieve financial security.

Key Highlights

✓ Part-time position with night and weekend hours
✓ Focus on exceptional customer service for military families
✓ Opportunity to build a rewarding career with USAA

💡 Honest Take: While USAA promotes a supportive work environment, some employees report high expectations and challenging call volumes during peak hours. Balancing night shifts with personal life can be tough for many.

Pros

✓ Flexible part-time schedule
✓ Strong commitment to military families
✓ Opportunities for career advancement

Cons

✗ Night and weekend hours might be challenging for work-life balance
✗ High call volume can lead to stress
✗ Salary not disclosed

Best For: Individuals seeking part-time employment with an emphasis on customer service and a commitment to the military community.

Watch Out: Be prepared for potentially high call volumes and the demands of working during nights and weekends.

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What Customers Say

Employees report a mission-driven culture, but also mention the high demands and stress associated with handling customer inquiries.

Expert Review

This Customer Service Representative role at USAA offers support military families while working part-time. Although the exact salary is not disclosed, the company's reputation for employee care is notable. The position requires handling customer inquiries primarily in the evenings and on weekends, which may not suit everyone, especially those with family commitments.

Our editorial team found that while employees appreciate the mission-driven environment, the high expectations can add stress, particularly during peak hours. USAA is known for its commitment to employee development, which can lead to career advancement opportunities. However, potential candidates should weigh the challenges of night shifts against their personal circumstances.

According to USAA's page (https://www.talent.com/redirect?acquisition_sub_id=10101&bpid=cc84685179a698385e7270aedf1f0dcf&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=596018295159851674&initiator=amazon+software+engineer+developer&is_gl=0&l=Tampa&pc=12&pid=f46a834a1fef&publisher=7c2b7e61c1&puid=fddbddd7dddaaddgfddfddd8addeddd7bddbaddf9ddbddd7edd8addbeddfdddaddd9addc9ed3ddd76ed2gd9abe933beb3bed3cec3ee33def3de9gdd7gddgfddg3de83dee9ddddddcddd93ee33de93deb3ee33ee33dee3dec3ee33ee33ee33ee33ee33e&rdr=&sdb=3&search_id=3b862045490a52dd917e68f3150c9f5f&source=RubikTech&testid=sonicCPCFloorTolerance20&utm_campaign=arbitrage&utm_medium=api&utm_product=7c2b7e61c1), the company remains committed to providing excellent service to its members.