Customer Service Manager
TELUS internationaI
Join TELUS International as a Customer Service Manager, where you'll leverage human talent and technology to enhance customer support worldwide.
Last checked on June 29, 2026. We may earn a commission when you click through.
With a focus on innovation, this position is ideal for those passionate about integrating technology into customer service. However, the lack of remote work might deter some candidates.
Customer Service Manager
TELUS internationaI
Updated 7 days agoYou'll be redirected to ca.talent.com
With a focus on innovation, this position is ideal for those passionate about integrating technology into customer service. However, the lack of remote work might deter some candidates.
About this role
Join TELUS International as a Customer Service Manager, where you'll leverage human talent and technology to enhance customer support worldwide.
About the Company
TELUS International merges advanced tech with human expertise to provide exceptional customer service globally.
Key Highlights
- ✓ Lead and develop customer service teams
- ✓ Implement technology-driven support solutions
- ✓ Enhance customer satisfaction and engagement
- ✓ Collaborate with global teams for best practices
- ✓ Drive operational efficiency and service quality
💡 Honest Take: This role offers lead in a tech-enhanced customer service environment, but may require a strong adaptability to rapidly changing technologies.
Pros
- ✓ Opportunity to work with advanced technologies
- ✓ Focus on team development and leadership
- ✓ Global customer service exposure
- ✓ Strong company reputation
Cons
- ✗ Position is not remote
- ✗ High adaptability required to new technologies
- ✗ Limited salary information available
Best For: Ideal for professionals looking to enhance their careers in customer service management within a global landscape.
Watch Out: Candidates should be prepared for a fast-paced environment with constant technology updates.
You'll be redirected to ca.talent.com
What Customers Say
Employees appreciate the company's commitment to technology and team growth, although some express concerns about the pace of change.
Expert Review
This role at TELUS International is promising for those keen on shaping customer service through technology. Leadership opportunities abound, as the company emphasizes team development. The integration of human talent with innovative tech supports a dynamic work culture, but potential applicants should be ready to adapt quickly.
The absence of remote work could be a downside for many who prefer flexibility. without specific salary details, it can be challenging to gauge the financial incentives. According to TELUS's official page, they emphasize enhancing customer satisfaction, making this position pivotal in their strategy.
Ultimately, this role is a great fit for leaders eager to drive operational efficiency in a global context.
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