Customer Service Advisor
Laya Healthcare
Join Laya Healthcare as a Customer Service Advisor, providing empathetic support through inbound calls in a dynamic call centre environment.
Last checked on June 27, 2026. We may earn a commission when you click through.
The €30,850 salary paired with a performance-related bonus makes this role appealing for those starting their careers in customer service. However, the lack of annual leave during training may deter potential applicants looking for flexibility.
Customer Service Advisor
Laya Healthcare
Updated 1 month agoYou'll be redirected to bebee.com
The €30,850 salary paired with a performance-related bonus makes this role appealing for those starting their careers in customer service. However, the lack of annual leave during training may deter potential applicants looking for flexibility.
About this role
Join Laya Healthcare as a Customer Service Advisor, providing empathetic support through inbound calls in a dynamic call centre environment.
About the Company
Laya Healthcare provides health insurance and services to support the wellbeing of its members across Ireland.
Key Highlights
- ✓ Competitive salary of €30,850 with a 10% PRP bonus
- ✓ Hybrid training for 6–8 weeks
- ✓ Full-time rotational shifts with one Saturday every five weeks
- ✓ Comprehensive benefits from day one
💡 Honest Take: This role offers a stable salary and supportive environment for those new to customer service, but requires commitment during the training phase.
Pros
- ✓ Strong starting salary with bonuses
- ✓ Health insurance and gym subsidies
- ✓ Hybrid working after training
- ✓ Supportive company culture
Cons
- ✗ No annual leave during training
- ✗ Rotational shifts may disrupt work-life balance
- ✗ Entry-level role may lack career progression
Best For: It's suited for friendly, caring individuals who thrive in a fast-paced environment and enjoy helping others.
Watch Out: Be prepared for a commitment to training with no time off, which can be challenging for those with prior commitments.
You'll be redirected to bebee.com
What Customers Say
Employees appreciate the friendly work environment and the comprehensive training, but some find the shift patterns challenging.
Expert Review
The customer service advisor role at Laya Healthcare offers a solid entry point into the healthcare industry. With a salary of €30,850 plus a 10% PRP bonus, it for those starting their careers. Initial training lasts 6–8 weeks and is conducted in a hybrid format, meaning you’ll need to be dedicated during this period as annual leave is not permitted.
The company provides a range of benefits from day one, including health insurance and a €250 gym or club subsidy, which can enhance overall job satisfaction. However, the rotational shifts may not suit everyone, especially those seeking a consistent schedule.
In terms of culture, Laya Healthcare promotes a supportive environment, are empathetic and enjoy direct interaction with customers. This position is a good fit for individuals who are ready to engage actively with members and navigate varying inquiries with professionalism. Overall, this role is promising for new entrants in the job market who are looking for stability and growth in their career.
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