Customer Service Advisor

Laya Healthcare

Assist members by handling inbound queries about policies, claims, and payments, while managing complaints with patience and clear communication.

Last checked on June 25, 2026. We may earn a commission when you click through.

The position offers a solid entry into customer service with a reputable company, though it may involve dealing with challenging customer situations.

✓ Opportunities for professional growth ✓ Supportive work culture ✓ Engaging with a variety of customer queries

Customer Service Advisor

Laya Healthcare

Updated 10 days ago

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Cork

The position offers a solid entry into customer service with a reputable company, though it may involve dealing with challenging customer situations.

About this role

Assist members by handling inbound queries about policies, claims, and payments, while managing complaints with patience and clear communication.

About the Company

Laya Healthcare is a leading health insurance provider in Ireland, dedicated to offering comprehensive health coverage and exceptional customer service.

Key Highlights

✓ Handle a variety of member inquiries and complaints
✓ Provide clear explanations of complex information
✓ Log information accurately and follow established processes
✓ Work in a supportive team environment
✓ Located in Cork, with a focus on local customer care

💡 Honest Take: This role is excel in communication and problem-solving, but may not suit individuals seeking remote work or high salary potential.

Pros

✓ Opportunities for professional growth
✓ Supportive work culture
✓ Engaging with a variety of customer queries
✓ Stable employment in a reputable company
✓ Located in the vibrant city of Cork

Cons

✗ Not a remote work opportunity
✗ Potentially high-stress environment dealing with complaints
✗ Salary details are not disclosed
✗ May require handling difficult interactions
✗ Limited scope for advancement without further qualifications

Best For: This role is perfect for new graduates or those looking to start a career in customer service within the healthcare sector.

Watch Out: Be prepared for a fast-paced environment where patience and empathy are crucial in resolving customer issues.

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What Customers Say

Feedback from employees highlights a supportive environment but notes the challenges of handling customer complaints.

Expert Review

In evaluating the role of Customer Service Advisor at Laya Healthcare, our team noted the emphasis on effective communication skills. You will be handling various member inquiries about policies and claims, which often require breaking down complex information into understandable terms. The company's focus on customer satisfaction means you will need to manage complaints with patience and understanding.

While this position offers a chance to develop valuable skills in customer service, it may not be ideal for those seeking remote work options. The job is based in Cork, which could be a pro or con depending on your situation. Potential candidates should be aware that dealing with complaints can be challenging and may lead to a high-stress work environment.

Salary details are not disclosed, which can be a drawback for potential applicants looking for financial transparency. However, the opportunity for professional growth within a reputable healthcare company is a significant plus. Laya Healthcare is known for its supportive work culture, n appealing choice for entry-level job seekers in Ireland. For more information, visit Laya Healthcare's site at Laya Healthcare.