Lead Customer Service Advisor

Pep Boys

The Lead Customer Service Advisor is responsible for creating exceptional customer experiences while leading the service center and mentoring team members.

Last checked on June 14, 2026. We may earn a commission when you click through.

For those ready to take on a leadership role, this opportunity at Pep Boys offers a chance to impact customer satisfaction directly.

✓ Opportunity for leadership and mentorship. ✓ Hands-on role in customer service. ✓ Competitive hourly wage between $14–$18.

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Lead Customer Service Advisor

Pep Boys

Updated 1 month ago

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Tampa On-site 14–18/hr Full-Time

For those ready to take on a leadership role, this opportunity at Pep Boys offers a chance to impact customer satisfaction directly.

About this role

The Lead Customer Service Advisor is responsible for creating exceptional customer experiences while leading the service center and mentoring team members.

About the Company

Pep Boys is a well-known automotive service and retail company specializing in tire and auto repair services across the United States.

Key Highlights

✓ Serves as the primary leader in the service center in management's absence.
✓ Conducts key holder responsibilities, including store opening and closing.
✓ Mentors team members to maintain high standards of customer service.
✓ Ensures compliance with safety and operational standards.
✓ Handles advanced customer service advisor tasks.

💡 Honest Take: This role is ideal for experienced service professionals looking to step into a leadership position, though it comes with additional responsibilities.

Pros

✓ Opportunity for leadership and mentorship.
✓ Hands-on role in customer service.
✓ Competitive hourly wage between $14–$18.
✓ Growing company with potential career advancement.
✓ Supportive team environment.

Cons

✗ Requires significant responsibility without direct management present.
✗ May involve irregular hours including weekends.
✗ Higher stress due to leadership expectations.
✗ Potential for customer service challenges.
✗ Not suitable for entry-level candidates.

Best For: Ideal for dedicated service professionals eager to lead teams and improve customer experiences in a fast-paced environment.

Watch Out: Be prepared for the increased responsibilities and challenges that come with leading a team in a busy service center.

Apply for this position →

You'll be redirected to ziprecruiter.com

Expert Review

Leading a team at Pep Boys as a Lead Customer Service Advisor offers blend customer service expertise with operational leadership. This role is not for the faint of heart; it demands both exceptional customer interaction skills and the ability to guide a team effectively. With a pay range of $14 to $18 per hour, this position also provides a competitive wage for those stepping into a leadership role.

While the responsibilities can be rewarding, they also come with challenges. The Lead Customer Service Advisor must be prepared to manage the store in the absence of higher management, which can lead to increased stress, especially during peak hours. Team mentorship is a key part of the job, ensuring that service standards are met consistently. We noted that employees appreciate the supportive team environment, but they also mention the pressure of meeting leadership expectations.

According to the official Pep Boys job listing, the role emphasizes daily operations, compliance with safety standards, and customer satisfaction. This position is for those who have a proven track record in customer service and are ready to take on a more visible leadership role within the company. If you're looking to grow your career in a reputable automotive service company, this could be the right fit.