Service Advisor Lead

Thrive Group

Join a fast-paced team as a Service Advisor Lead, explaining repairs and services to customers while coordinating vehicle inspections.

Last checked on June 14, 2026. We may earn a commission when you click through.

A great opportunity for those looking to advance in customer service within the automotive industry.

✓ Dynamic and supportive team atmosphere ✓ Opportunities for professional development ✓ Direct engagement with customers

Service Advisor Lead

Thrive Group

Updated 21 days ago

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England

A great opportunity for those looking to advance in customer service within the automotive industry.

About this role

Join a fast-paced team as a Service Advisor Lead, explaining repairs and services to customers while coordinating vehicle inspections.

About the Company

Thrive Group is dedicated to providing exceptional customer service and support in the automotive sector.

Key Highlights

✓ Collaborative environment with a friendly team
✓ Clear communication of repair needs to customers
✓ Organising vehicle inspections and detailed reporting
✓ Direct reporting to Service and Aftersales Managers
✓ Focus on customer satisfaction

💡 Honest Take: This role requires strong communication skills and the ability to work well under pressure, making it ideal for those with a background in automotive service.

Pros

✓ Dynamic and supportive team atmosphere
✓ Opportunities for professional development
✓ Direct engagement with customers
✓ Ability to make a real impact on customer satisfaction

Cons

✗ Fast-paced environment may be stressful for some
✗ Potential long hours during busy periods
✗ Requires extensive automotive knowledge

Best For: Ideal for those who thrive in customer service roles and enjoy working in a team setting.

Watch Out: Be prepared for a demanding role that requires quick thinking and adaptability.

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What Customers Say

Employees appreciate the supportive work culture and opportunities for growth, though the fast pace can be overwhelming at times.

Expert Review

The Service Advisor Lead position at Thrive Group offers a unique opportunity for automotive enthusiasts. You will need to clearly communicate repair recommendations to customers, ensuring they understand the necessary services. This role involves arranging vehicle inspections and producing thorough reports, which can significantly enhance customer trust and satisfaction.

In this fast-paced environment, you will collaborate closely with both the Service Manager and Aftersales Manager. It’s an ideal setting for those who enjoy teamwork and customer interaction. While this role can be rewarding, it may require long hours during peak times, which could be challenging for some.

Compensation details, such as the salary range, are not publicly listed, making it difficult to evaluate financial incentives. However, the focus on professional development and customer satisfaction suggests that Thrive Group values its employees and encourages growth within the organisation. This position is perfect for individuals with a solid automotive background who can thrive in a busy atmosphere.