Customer Service Specialist

IICRC

Join Paul Davis as a Customer Service Specialist, where you'll support restoration services and project management while emphasizing customer service and integrity.

Last checked on June 30, 2026. We may earn a commission when you click through.

The position offers a solid opportunity for individuals interested in the restoration industry, especially those who value customer service. However, the non-remote nature may deter some applicants.

✓ Focus on customer service ✓ Opportunities for learning in restoration ✓ Stable work environment in Louisville

Customer Service Specialist

IICRC

Updated 6 days ago

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Louisville

The position offers a solid opportunity for individuals interested in the restoration industry, especially those who value customer service. However, the non-remote nature may deter some applicants.

About this role

Join Paul Davis as a Customer Service Specialist, where you'll support restoration services and project management while emphasizing customer service and integrity.

About the Company

Paul Davis specializes in restoration services for property damage and remodeling, focusing on excellent customer service.

Key Highlights

✓ Support restoration and remodeling projects
✓ Record data using proprietary software
✓ Create job folders for project management
✓ Emphasize customer service and integrity
✓ Work in a non-remote setting

💡 Honest Take: This role suits those passionate about customer service and restoration, but it's not for those seeking remote work options.

Pros

✓ Focus on customer service
✓ Opportunities for learning in restoration
✓ Stable work environment in Louisville
✓ Involvement in project management

Cons

✗ Non-remote position
✗ Potential for high-stress situations
✗ Limited salary information
✗ Requires data entry skills

Best For: Ideal for those looking to start or advance a career in customer service within the restoration industry.

Watch Out: Be prepared for a potentially stressful work environment dealing with property damage situations.

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What Customers Say

Workers appreciate the focus on customer service but note the stressful nature of dealing with property damage situations.

Expert Review

This role involves substantial interaction with clients facing property damage, making strong customer service skills essential. Paul Davis emphasizes integrity, which is critical in this sensitive industry. The office setting in Louisville means candidates must live nearby as remote work is not an option.

While the job offers a chance to engage in meaningful work, the lack of salary transparency may be a drawback. Candidates should be prepared for the challenges of data entry and project management tasks, which can add pressure. The company's proprietary software may require a learning curve, so prior experience can be beneficial.

if you're passionate about helping others during challenging times and are comfortable in non-remote roles, this position could be a great fit. For those seeking flexibility or higher salary transparency, this may not be the best opportunity. Explore more about the role on Talent.com.