CarePlus Bilingual Call Center Representative

Humana

Join CarePlus as a Bilingual Call Center Representative, helping Medicare members resolve inquiries and provide excellent customer service.

Last checked on July 2, 2026. We may earn a commission when you click through.

The position offers solid pay and the chance to help others, good fit for empathetic communicators. However, it may not appeal to those who prefer a fully remote setup.

✓ Competitive salary range of $31.2K to $39.5K annually ✓ Opportunity to assist Medicare members ✓ Stable full-time employment

CarePlus Bilingual Call Center Representative

Humana

Updated 5 days ago

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Puerto Rico Hybrid $31.2k–$39.5k/yr Tiempo Completo

The position offers solid pay and the chance to help others, good fit for empathetic communicators. However, it may not appeal to those who prefer a fully remote setup.

About this role

Join CarePlus as a Bilingual Call Center Representative, helping Medicare members resolve inquiries and provide excellent customer service.

About the Company

CarePlus, a subsidiary of Humana, focuses on delivering quality healthcare services to Medicare members.

Key Highlights

✓ Handle 20 to 35 inbound calls daily
✓ Assist with complex benefits questions
✓ Provide a perfect call experience
✓ Work in a hybrid format

💡 Honest Take: This role is ideal for bilingual individuals seeking a stable position in customer service within the healthcare sector.

Pros

✓ Competitive salary range of $31.2K to $39.5K annually
✓ Opportunity to assist Medicare members
✓ Stable full-time employment
✓ Hybrid work format

Cons

✗ Not a remote position
✗ Can involve handling complex inquiries
✗ Requires bilingual skills in English and Spanish

Best For: This position is suited for entry-level candidates looking for a rewarding job in healthcare customer service.

Watch Out: Candidates should be prepared for a busy call volume and the complexities of Medicare inquiries.

Apply for this position →

You'll be redirected to us.trabajo.org

What Customers Say

Current employees appreciate the supportive work environment but note the challenges of handling complex customer inquiries.

Expert Review

CarePlus is seeking a Bilingual Call Center Representative who will serve as a vital link between the company and its Medicare members. Daily responsibilities include managing 20 to 35 inbound calls, addressing a variety of member inquiries that can be complex in nature. The role is designed for individuals who excel in customer service and communication, as you will need to provide clear resolutions for members.

The salary range of $31,200 to $39,500 annually is competitive for entry-level positions in Puerto Rico, particularly in the healthcare sector. However, the job is not fully remote, which could limit flexibility for some applicants. The hybrid work format could still provide some balance for those who prefer a mix of in-office and home working.

Prospective candidates should be aware that the role demands proficiency in both English and Spanish, making it essential for applicants to be comfortable in both languages. The ability to navigate complex inquiries will also be crucial, as the position frequently involves addressing intricate benefits questions. Overall, this role is ideal for empathetic individuals looking to make a difference in the lives of Medicare members. For more details, visit the official job listing at CarePlus.