Manager, Sales and Customer Service

Macy's

Join Macy's as a Manager in Sales and Customer Service, focusing on enhancing customer experience and loyalty in the beauty department.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you thrive in a fast-paced retail environment and enjoy managing teams, this position at Macy's could be a great fit.

✓ Opportunity to work in the beauty sector ✓ Ability to lead and inspire a team ✓ Focus on customer satisfaction

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Manager, Sales and Customer Service

Macy's

Updated 1 month ago

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Stockton

If you thrive in a fast-paced retail environment and enjoy managing teams, this position at Macy's could be a great fit.

About this role

Join Macy's as a Manager in Sales and Customer Service, focusing on enhancing customer experience and loyalty in the beauty department.

About the Company

Macy's is a well-known American department store chain, offering a wide range of products, including clothing, beauty items, and home goods.

Key Highlights

✓ Focus on customer service excellence
✓ Enhance shopper loyalty initiatives
✓ Lead a welcoming sales environment
✓ Drive sales in the beauty department
✓ Collaborate with team members for success

💡 Honest Take: This role is ideal for individuals passionate about beauty and customer service but may be challenging for those seeking remote work options.

Pros

✓ Opportunity to work in the beauty sector
✓ Ability to lead and inspire a team
✓ Focus on customer satisfaction
✓ Diverse work environment
✓ Strong brand reputation

Cons

✗ Role is not remote
✗ High-pressure retail environment
✗ May require flexible hours
✗ Customer service challenges can be demanding
✗ Limited salary information available

Best For: Ideal for individuals with strong leadership skills and a commitment to customer service excellence.

Watch Out: Be prepared for the fast-paced nature of retail, which can be stressful during peak shopping times.

Apply for this position →

You'll be redirected to talent.com

What Customers Say

Employees appreciate the team environment but note the challenges of retail demands during peak times.

Expert Review

The Manager, Sales and Customer Service role at Macy's is pivotal in enhancing the customer experience in the beauty department. This position requires a strong focus on customer service excellence and the ability to lead a team effectively. Expect to drive initiatives that increase shopper loyalty while maintaining the company's high standards.

Macy's has a long-standing reputation in the retail industry, n excellent opportunity for those looking to advance their careers in a recognized company. Employees will find themselves in a dynamic environment where they can truly influence customer interactions.

However, this role isn't for everyone. The retail landscape can be demanding, especially during busy seasons, requiring flexibility and resilience. Prospective candidates should be prepared for a hands-on approach, as the position requires a strong commitment to meeting customer needs and managing a team under pressure.

For more information about the role, visit Macy's job posting on Talent.com (https://www.talent.com/redirect?acquisition_sub_id=10101&bpid=08b4baf4a114f4695f92a44633d33d6d&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=621256113383152442&initiator=remote+customer+service+work+from+home&is_gl=0&l=Sacramento&pc=2&pid=bcb39f632a16&publisher=7c2b7e61c1).