Customer Success and Implementation Manager

Straive

Lead a team to ensure customer success and oversee implementation processes, setting clear performance expectations and balancing workloads.

Last checked on July 1, 2026. We may earn a commission when you click through.

✓ Leadership role with significant impact ✓ Opportunities for real-time coaching ✓ Clear focus on customer outcomes

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Customer Success and Implementation Manager

Straive

Updated 2 months ago

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Taguig

With a focus on real-time coaching and operational management, this position is great for proactive leaders. However, it may not suit those seeking a fully remote role due to its in-office requirement.

About this role

Lead a team to ensure customer success and oversee implementation processes, setting clear performance expectations and balancing workloads.

About the Company

Straive is a company focused on delivering exceptional customer success and operational solutions.

Key Highlights

✓ Team leadership and delivery ownership
✓ Real-time coaching in active engagements
✓ Operational cadence management
✓ Focus on customer and business outcomes

💡 Honest Take: This role is ideal for those with strong leadership skills and a passion for customer satisfaction.

Pros

✓ Leadership role with significant impact
✓ Opportunities for real-time coaching
✓ Clear focus on customer outcomes

Cons

✗ In-office requirement may limit flexibility
✗ No specified salary range
✗ Potentially high workload

Best For: Ideal for individuals who thrive in fast-paced environments and enjoy coaching teams.

Watch Out: Be prepared for a demanding workload and the need to manage multiple priorities effectively.

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What Customers Say

Employees report a supportive environment with a strong emphasis on team collaboration and customer satisfaction.

Expert Review

Straive's Customer Success and Implementation Manager role emphasizes strong leadership in driving customer satisfaction. This is crucial for those who excel in performance management and team dynamics. Real-time coaching is a key aspect, allowing for immediate feedback and improvements within the team.

The position lacks a specified salary, which can be a drawback for potential candidates looking for transparency. Without clear compensation guidelines, it might deter some applicants. the in-office requirement eliminates flexibility for those seeking remote work options.

that this role demands a balance between coaching and operational management, which could lead to a high workload. Candidates should be prepared for the challenges of prioritizing tasks across multiple projects while ensuring team performance aligns with business goals. Overall, this position offers a promising opportunity for those ready to lead and innovate in customer success.