Customer Success and Implementation Manager

Straive

Lead a team to set performance expectations and manage customer outcomes while balancing workload and prioritization.

Last checked on July 6, 2026. We may earn a commission when you click through.

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A strong opportunity for leaders in customer success, but may lack flexibility with its fixed operational structure. thrive in structured settings.

✓ Leadership and coaching opportunities ✓ Focus on performance management ✓ Regular operational reviews enhance efficiency

Customer Success and Implementation Manager

Straive

Updated 1 day ago
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Taguig

A strong opportunity for leaders in customer success, but may lack flexibility with its fixed operational structure. thrive in structured settings.

About this role

Lead a team to set performance expectations and manage customer outcomes while balancing workload and prioritization.

About the Company

Straive specializes in data-driven solutions and customer success management.

Key Highlights

  • Team leadership and delivery ownership
  • Set clear performance expectations
  • Balance workload and prioritization
  • Conduct regular operational reviews
  • Real-time coaching during engagements

💡 Honest Take: This role is ideal for those passionate about customer success and team management in a structured environment.

Pros

  • Leadership and coaching opportunities
  • Focus on performance management
  • Regular operational reviews enhance efficiency
  • Strong company reputation in data solutions

Cons

  • Not a remote position
  • May require strict adherence to processes
  • Limited salary information available

Best For: Ideal for individuals with a background in team leadership and customer service management.

Watch Out: Be prepared for a highly structured environment that may not suit those seeking flexibility.

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What Customers Say

Employees appreciate the leadership development opportunities but note the lack of remote work options.

Expert Review

In the role of Customer Success and Implementation Manager at Straive, candidates will engage in meaningful team leadership. This position emphasizes setting clear performance expectations and managing customer outcomes effectively.

The job requires running weekly operational cadences, including portfolio and risk reviews. This ensures that all team members are aligned and aware of their responsibilities, promoting a culture of accountability.

Real-time coaching during active engagements can be a significant benefit for those looking to develop their skills further. However, the non-remote nature of the position might deter some candidates who prefer flexibility in their work environment.

Overall, this role suits individuals who thrive in structured settings and are passionate about driving customer success. For more details, visit Straive's official site.

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