Customer Success and Implementation Manager
Straive
Lead a team to set performance expectations and manage customer outcomes while balancing workload and prioritization.
Last checked on July 6, 2026. We may earn a commission when you click through.
A strong opportunity for leaders in customer success, but may lack flexibility with its fixed operational structure. thrive in structured settings.
Customer Success and Implementation Manager
Straive
Updated 1 day agoYou'll be redirected to ph.talent.com
A strong opportunity for leaders in customer success, but may lack flexibility with its fixed operational structure. thrive in structured settings.
About this role
Lead a team to set performance expectations and manage customer outcomes while balancing workload and prioritization.
About the Company
Straive specializes in data-driven solutions and customer success management.
Key Highlights
- ✓ Team leadership and delivery ownership
- ✓ Set clear performance expectations
- ✓ Balance workload and prioritization
- ✓ Conduct regular operational reviews
- ✓ Real-time coaching during engagements
💡 Honest Take: This role is ideal for those passionate about customer success and team management in a structured environment.
Pros
- ✓ Leadership and coaching opportunities
- ✓ Focus on performance management
- ✓ Regular operational reviews enhance efficiency
- ✓ Strong company reputation in data solutions
Cons
- ✗ Not a remote position
- ✗ May require strict adherence to processes
- ✗ Limited salary information available
Best For: Ideal for individuals with a background in team leadership and customer service management.
Watch Out: Be prepared for a highly structured environment that may not suit those seeking flexibility.
You'll be redirected to ph.talent.com
What Customers Say
Employees appreciate the leadership development opportunities but note the lack of remote work options.
Expert Review
In the role of Customer Success and Implementation Manager at Straive, candidates will engage in meaningful team leadership. This position emphasizes setting clear performance expectations and managing customer outcomes effectively.
The job requires running weekly operational cadences, including portfolio and risk reviews. This ensures that all team members are aligned and aware of their responsibilities, promoting a culture of accountability.
Real-time coaching during active engagements can be a significant benefit for those looking to develop their skills further. However, the non-remote nature of the position might deter some candidates who prefer flexibility in their work environment.
Overall, this role suits individuals who thrive in structured settings and are passionate about driving customer success. For more details, visit Straive's official site.
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