Customer Service Advisor

Concentrix

The Customer Service Advisor engages with customers through calls and online platforms, addressing their needs with empathy and building rapport.

Last checked on June 16, 2026. We may earn a commission when you click through.

for individuals looking to start a career in customer service, especially in a bustling location like Makati.

✓ Hands-on customer interaction experience ✓ Skill development in communication and problem-solving ✓ Opportunities for career advancement within Concentrix

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Customer Service Advisor

Concentrix

Updated 1 month ago

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Makati City

for individuals looking to start a career in customer service, especially in a bustling location like Makati.

About this role

The Customer Service Advisor engages with customers through calls and online platforms, addressing their needs with empathy and building rapport.

About the Company

Concentrix is a global leader in customer experience services, known for its commitment to enhancing client interactions.

Key Highlights

✓ Engage with customers via calls and online platforms
✓ Build rapport and address customer concerns
✓ Work in a dynamic environment with diverse clients
✓ Opportunity to develop communication skills

💡 Honest Take: This role suits those who enjoy direct customer interaction and want to develop their service skills, but may not appeal to those seeking remote work.

Pros

✓ Hands-on customer interaction experience
✓ Skill development in communication and problem-solving
✓ Opportunities for career advancement within Concentrix

Cons

✗ In-person work may not suit everyone
✗ Potentially high call volume can be stressful
✗ Limited salary transparency provided

Best For: Best for individuals who thrive in fast-paced environments and enjoy helping others.

Watch Out: Consider the demanding nature of call center work before applying, as it can be challenging.

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You'll be redirected to ph.talent.com

What Customers Say

Workers appreciate the supportive environment and opportunities for growth, though some mention the stress of high call volumes.

Expert Review

Engaging with customers is at the heart of this role, making it essential for those who genuinely enjoy helping others. With Concentrix, you'll encounter a variety of customer queries, which can keep the job interesting but also demanding. The position offers skill development, particularly in communication, which is vital in the customer service industry.

While the in-person nature of the job in Makati City is a plus for some, it can be a limitation for those seeking remote work opportunities. The fast-paced environment may also lead to stress during peak hours, making it important to have a supportive team. According to Concentrix's page, the company values employee growth, providing pathways for advancement.

This could be a significant advantage for those looking to build a long-term career in customer service.