Head of Customer Success

Broaden

Join a high-growth B2B SaaS InsurTech company as Head of Customer Success, focusing on location intelligence and data for insurers and brokers.

Last checked on September 20, 2026. We may earn a commission when you click through.

✓ Opportunity to shape customer success strategy ✓ Engaging work within a cutting-edge tech environment ✓ Potential for career advancement in a growing company

Head of Customer Success

Broaden

Updated 2 hours ago

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London Hybrid

This position is ideal for experienced customer success professionals looking to make a significant impact in a rapidly evolving industry. However, potential candidates should be prepared for a demanding workload typical of high-growth startups.

About this role

Join a high-growth B2B SaaS InsurTech company as Head of Customer Success, focusing on location intelligence and data for insurers and brokers.

About the Company

Broaden is a fast-growing UK SaaS company revolutionising the use of location intelligence in the insurance and financial services sectors.

Key Highlights

✓ Hybrid work format available
✓ Lead customer success initiatives in a dynamic environment
✓ Engage with leading insurers and brokers
✓ Drive adoption of innovative geospatial solutions

💡 Honest Take: While the role promises an exciting challenge, the fast-paced nature of a high-growth startup may lead to long hours and high expectations. Employees often find that support resources are limited, so self-sufficiency is key.

Pros

✓ Opportunity to shape customer success strategy
✓ Engaging work within a cutting-edge tech environment
✓ Potential for career advancement in a growing company

Cons

✗ High expectations and workload
✗ Limited support resources in a startup setting
✗ Hybrid format may not suit everyone

Best For: Individuals with a strong background in customer success within the SaaS industry who thrive under pressure and seek meaningful challenges.

Watch Out: The demanding nature of the role may lead to work-life balance challenges, particularly in a startup environment.

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Expert Review

This position at Broaden offers a to lead customer success in the InsurTech space. The company's cloud-native platform is designed to enhance the operations of insurers and brokers through advanced geospatial insights. However, the fast-paced startup culture can mean long hours and high demands.

Candidates should be prepared for a steep learning curve and the necessity to operate independently, as resources may not be as readily available. The hybrid work model provides flexibility, but keep in mind that this work arrangement may not suit everyone. Those who prefer a structured office environment might find this setup challenging.

Customer success roles in high-growth companies often require adaptability and resilience. Prospective applicants should assess their personal working styles against the pressures of a startup. The company's vision is ambitious, but the execution can sometimes feel overwhelming.

Overall, this role will appeal to proactive individuals ready to take on significant responsibilities in a burgeoning sector. For further details, see Broaden's official page.