Customer Service Advisor - Energy

Octopus Energy Group

Provide empathetic support to customers facing billing issues, handling queries from start to finish without transfers. Ideal for those passionate about customer care.

Last checked on July 12, 2026. We may earn a commission when you click through.

The full remote setup and focus on customer empathy make this position appealing, particularly for those with a passion for helping others. However, the lack of salary information may deter some applicants.

✓ Flexible remote work ✓ Focus on customer satisfaction ✓ Support for vulnerable individuals

Customer Service Advisor - Energy

Octopus Energy Group

Updated 12 days ago

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Southport Remote

About this role

Provide empathetic support to customers facing billing issues, handling queries from start to finish without transfers. Ideal for those passionate about customer care.

About the Company

Octopus Energy Group is a leading energy supplier in the UK, known for its commitment to customer service and sustainability.

Key Highlights

✓ Fully remote position offering flexibility
✓ Support vulnerable customers with empathy and care
✓ Handle queries from start to finish
✓ Work with a reputable energy supplier
✓ No endless transfers, providing complete customer care

💡 Honest Take: This role is perfect for empathetic individuals who thrive in customer service but may not suit those seeking traditional office environments.

Pros

✓ Flexible remote work
✓ Focus on customer satisfaction
✓ Support for vulnerable individuals
✓ No frustrating call transfers
✓ Reputable company with good values

Cons

✗ Salary details not disclosed
✗ May involve handling difficult customer situations
✗ Remote work may not suit everyone
✗ Limited career progression information
✗ Full-time commitment may be demanding

Best For: Ideal for those who enjoy working from home and are passionate about helping customers in challenging situations.

Watch Out: Be prepared for potentially challenging interactions, as you'll be dealing with customers in vulnerable positions.

Apply for this position →

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What Customers Say

Employees report a supportive work environment but note the challenges of dealing with vulnerable customers.

Expert Review

This position at Octopus Energy Group offers engage with customers facing energy billing issues directly. With a focus on empathy and resolving complaints, it suits individuals who thrive on providing meaningful support.

Being fully remote, this role provides excellent flexibility, allowing employees to work from anywhere. This is for those balancing personal commitments or preferring a non-traditional work environment.

However, the lack of disclosed salary information can be a concern for many. Without transparency on earnings, potential candidates may hesitate to apply, especially if they are comparing roles.

In terms of work environment, employees can expect a supportive culture that values customer care. Yet, handling calls from vulnerable customers may present emotional challenges, which should be considered before applying.

For further details, check the job listing on Talent.com.