Commercial Resource Center Representative

Memphis Light, Gas and Water

The Commercial Resource Center Representative is the primary contact for General Power and General Service customers, providing comprehensive customer service assistance.

Last checked on June 15, 2026. We may earn a commission when you click through.

If you're looking for a customer service position in a utility setting, this could be a solid opportunity, but be prepared for the demands of the role.

✓ Engaging customer interactions ✓ Opportunity to work in a stable industry ✓ Team-oriented work environment

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Commercial Resource Center Representative

Memphis Light, Gas and Water

Updated 2 months ago

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Memphis

If you're looking for a customer service position in a utility setting, this could be a solid opportunity, but be prepared for the demands of the role.

About this role

The Commercial Resource Center Representative is the primary contact for General Power and General Service customers, providing comprehensive customer service assistance.

About the Company

Memphis Light, Gas and Water is a public utility providing electricity, gas, and water services in Memphis, Tennessee.

Key Highlights

✓ Primary point of contact for customers
✓ Handles a variety of inquiries
✓ Focus on comprehensive customer service
✓ Work in a team-oriented environment

💡 Honest Take: This role is suitable for those who enjoy customer interaction but may involve high call volumes and varied customer needs.

Pros

✓ Engaging customer interactions
✓ Opportunity to work in a stable industry
✓ Team-oriented work environment

Cons

✗ Potentially high call volumes
✗ May require handling difficult customer situations
✗ Limited salary transparency

Best For: This position is for those with strong communication skills and a desire to help customers effectively.

Watch Out: Be aware that the role may involve managing challenging customer inquiries and high-pressure situations.

Apply for this position →

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What Customers Say

Workers often note the supportive team environment but mention the high volume of customer inquiries as a significant challenge.

Expert Review

This position at Memphis Light, Gas and Water offers engage with the community while providing essential services. As a Commercial Resource Center Representative, you will serve as the first point of contact for a diverse customer base. High call volumes are expected, which can be both rewarding and demanding.

In this role, representatives are responsible for addressing a variety of inquiries related to power and service needs. The ability to handle complex customer requests is crucial, as well as maintaining a calm demeanor during challenging interactions. This position is not recommended for those who prefer a quieter work environment.

According to the company's site, the role emphasizes teamwork and collaboration, good fit for those who thrive in a supportive atmosphere. However, potential applicants should consider the emotional demands of customer service, especially in a utility context where customers may be experiencing outages or service issues. Overall, this role provides an essential service while demanding resilience from its employees.

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