ICT Desktop Support

Advtech

Responsible for handling user assistance requests, logging incidents, and providing hardware and software support on campus.

Last checked on June 29, 2026. We may earn a commission when you click through.

While the role provides valuable experience in ICT support, it may not offer extensive growth opportunities for advanced professionals. It's well-suited for entry to mid-level candidates looking to build their skills.

✓ Hands-on experience with hardware and software. ✓ Opportunities for collaboration with senior staff. ✓ Involvement in diverse support tasks.

ICT Desktop Support

Advtech

Updated 9 days ago

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Sandton Full-Time

About this role

Responsible for handling user assistance requests, logging incidents, and providing hardware and software support on campus.

About the Company

Advtech is a leading education group in South Africa, focused on delivering quality education across various levels.

Key Highlights

✓ Manages user support requests efficiently.
✓ Installs and maintains hardware and software.
✓ Supports boardroom setups for training.
✓ Tracks incidents through a dedicated database.
✓ Collaborates with senior ICT support for complex issues.

💡 Honest Take: This role offers a solid entry point into ICT support, ideal for those with a knack for problem-solving and user interaction.

Pros

✓ Hands-on experience with hardware and software.
✓ Opportunities for collaboration with senior staff.
✓ Involvement in diverse support tasks.
✓ Stable work environment in an educational setting.

Cons

✗ Limited advancement opportunities in the role.
✗ Potentially high volume of routine requests.
✗ May require handling complex issues under pressure.

Best For: It's ideal for entry-level candidates or those transitioning into tech support, particularly in a campus environment.

Watch Out: Be prepared for a fast-paced environment with a variety of user requests that may challenge your problem-solving skills.

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What Customers Say

Current employees appreciate the hands-on experience and supportive team environment, though some mention the repetitive nature of the tasks.

Expert Review

This ICT Desktop Support role at Advtech offers an excellent opportunity for those looking to enter the tech support field. With responsibilities focused on logging user requests and tracking incidents, it provides foundational skills in problem-solving and tech management. The position involves installing and maintaining both hardware and software, which is crucial for anyone looking to deepen their technical expertise.

The nature of the job means you'll be dealing with a high volume of routine requests, which can be repetitive. However, it also allows for collaboration with senior ICT support staff, presenting opportunities to learn from experienced professionals in the field. Regular interaction with a diverse user base can enhance your communication skills, n enriching experience.

that while the role is a great entry point, it may not offer substantial career progression for those with advanced experience. The team at Advtech is focused on providing a supportive environment, yet the scope for upward movement is limited. According to the official job listing, this position is tailored for individuals eager to improve their skills in ICT support.

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