Senior Service Design and Delivery Lead

Stott and May

Lead a team in delivering agile innovation to improve the lives of those affected by illness, based in Stratford, London with a minimum of one day in the office weekly.

Last checked on July 5, 2026. We may earn a commission when you click through.

A unique position for experienced service designers passionate about innovation in healthcare, although commuting to London is a must.

✓ Meaningful work impacting healthcare ✓ Agile and innovative team environment ✓ Location in a dynamic area of London

Senior Service Design and Delivery Lead

Stott and May

Updated 16 days ago

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London

A unique position for experienced service designers passionate about innovation in healthcare, although commuting to London is a must.

About this role

Lead a team in delivering agile innovation to improve the lives of those affected by illness, based in Stratford, London with a minimum of one day in the office weekly.

About the Company

Stott and May is a recruitment agency known for connecting talented professionals with innovative companies across various sectors.

Key Highlights

✓ Opportunity to drive impactful service design innovation
✓ Work in a supportive, agile environment
✓ Collaboration with a dedicated team
✓ Make a difference in healthcare services
✓ Based in a vibrant London location

💡 Honest Take: This role offers a meaningful chance to contribute to healthcare improvement but may require frequent in-office presence.

Pros

✓ Meaningful work impacting healthcare
✓ Agile and innovative team environment
✓ Location in a dynamic area of London
✓ Potential for career growth in service design
✓ Collaborative team culture

Cons

✗ Requires at least one day in the office weekly
✗ High-level experience needed
✗ Potentially limited remote work flexibility
✗ Fast-paced environment may not suit everyone
✗ Competitive field may mean a rigorous selection process

Best For: Ideal for professionals with a strong background in service design who are passionate about improving patient experiences.

Watch Out: Candidates should be prepared for a potentially demanding workload and the need to adapt quickly to a fast-evolving environment.

Apply for this position →

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What Customers Say

Feedback from current employees highlights a collaborative environment but notes the high expectations and the necessity for in-office work.

Expert Review

This role presents an exciting opportunity for senior service designers eager to influence healthcare services positively. At Stott and May, you’ll lead a team focused on agile innovation, which is crucial in today's fast-paced healthcare landscape.

The position is based in Stratford, London, requiring a minimum of one office day each week. This may be a drawback for those seeking fully remote work, but it offers a chance to collaborate closely with colleagues. The role demands a senior level of experience, making it best suited for individuals with a proven track record in service design.

Successful candidates will play a pivotal role in implementing strategies that enhance the lives of those affected by illness. The company’s commitment to innovation in healthcare makes this position particularly appealing.

According to Stott and May's official page, this position offers a chance to innovate but also to work alongside a dedicated team focused on making a difference.