Customer Service Assistant Healthcare At Home Elk

Penn Highlands Healthcare

The Customer Service Assistant manages home health and hospice referrals from various sources. This role is integral to the customer service team at Penn Highlands Healthcare.

Last checked on June 15, 2026. We may earn a commission when you click through.

While the role offers a chance to support healthcare, it may not be suitable for everyone due to the demands of managing multiple referral systems.

✓ Opportunity to make a positive impact on patient care ✓ Collaborative team environment ✓ Engagement with diverse referral sources

Customer Service Assistant Healthcare At Home Elk

Penn Highlands Healthcare

Updated 22 days ago

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Winnipeg

While the role offers a chance to support healthcare, it may not be suitable for everyone due to the demands of managing multiple referral systems.

About this role

The Customer Service Assistant manages home health and hospice referrals from various sources. This role is integral to the customer service team at Penn Highlands Healthcare.

About the Company

Penn Highlands Healthcare is dedicated to providing quality home health and hospice services, focusing on compassionate patient care.

Key Highlights

✓ Manage referrals from multiple sources including phone and email
✓ Work as part of a dedicated customer service team
✓ Support home health and hospice operations

💡 Honest Take: This position is crucial for those looking to make a difference in patient care but may involve high-pressure situations due to the nature of health referrals.

Pros

✓ Opportunity to make a positive impact on patient care
✓ Collaborative team environment
✓ Engagement with diverse referral sources

Cons

✗ Potentially high-pressure environment
✗ Workload can vary significantly
✗ Limited remote flexibility

Best For: Ideal for those looking to enter the healthcare sector, particularly in customer service roles.

Watch Out: Be prepared for the variability in workload and the need to adapt quickly to changing referral demands.

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What Customers Say

Workers appreciate the meaningful impact on patient care, though some mention the high-pressure environment.

Expert Review

The Customer Service Assistant role at Penn Highlands Healthcare is pivotal in managing home health and hospice referrals. This position demands strong organizational skills as referrals come through various channels like phone and email. Adaptability is key since the environment can shift rapidly based on patient needs.

Our editorial team noted that the job can be quite demanding, especially during peak referral times. The ability to handle high-pressure situations will be essential for success. Those interested in this role should be ready to engage actively with both healthcare professionals and patients, making communication skills critical.

While the position offers a chance to contribute positively to patient care, prospective applicants should consider their comfort level with managing a fluctuating workload. Support from the team can be a significant advantage, but the role's demands may not suit everyone. For more details, you can visit the official listing at Penn Highlands Healthcare.