Technical Support Engineer

Solis

The role involves providing online telephonic support for customer technical queries and managing complaints through various tools.

Last checked on June 16, 2026. We may earn a commission when you click through.

The Technical Support Engineer role at Solis offers a solid entry point into customer service with opportunities for skill development.

✓ Good opportunity for fresh graduates ✓ Enhances communication skills ✓ Work with modern support tools

Technical Support Engineer

Solis

Updated 21 days ago

Apply now →

You'll be redirected to in.talent.com

Pune

The Technical Support Engineer role at Solis offers a solid entry point into customer service with opportunities for skill development.

About this role

The role involves providing online telephonic support for customer technical queries and managing complaints through various tools.

About the Company

Solis is a company dedicated to enhancing customer experiences through innovative solutions and reliable support.

Key Highlights

✓ Opportunity to work with a dynamic team
✓ Engage directly with customers
✓ Utilize tools like Freshdesk and WhatsApp
✓ Develop communication skills in English
✓ Hands-on experience in technical support

💡 Honest Take: This position is ideal for individuals looking to start a career in technical support but may lack advanced technical depth.

Pros

✓ Good opportunity for fresh graduates
✓ Enhances communication skills
✓ Work with modern support tools
✓ Direct customer interaction
✓ Possibility of career growth

Cons

✗ Limited technical depth in training
✗ May involve handling difficult customers
✗ Not a remote position
✗ Potentially high call volume
✗ Salary details not specified

Best For: It’s for those who possess strong communication skills and are eager to assist customers with technical issues.

Watch Out: Expect a fast-paced environment with the need to manage multiple customer queries simultaneously.

Apply for this position →

You'll be redirected to in.talent.com

What Customers Say

Employees appreciate the supportive environment but note the challenges of managing customer complaints.

Expert Review

This Technical Support Engineer role with Solis presents a promising opportunity for entry-level professionals. The position focuses on telephonic support, requiring effective communication and problem-solving skills. While it offers a chance to enhance customer interaction abilities, prospective candidates should note that it involves handling complaints, which can be challenging.

Working with tools like Freshdesk and WhatsApp allows employees to gain valuable experience in managing customer concerns efficiently. However, the role may lack in-depth technical training, making it less suitable for those seeking advanced technical roles.

In terms of career advancement, Solis encourages growth within the company, providing a pathway for motivated individuals. But, the absence of specified salary ranges may be a concern for applicants looking for clear financial expectations. For those who thrive in fast-paced environments and enjoy direct customer service, this position could be a rewarding entry point into the industry. For more details, visit Solis's job listing.