Director of Group Operations and Service

Empire Life

Lead the evolution of group service operations, driving innovation and customer satisfaction within a hybrid work framework.

Last checked on July 2, 2026. We may earn a commission when you click through.

The role is ideal for experienced leaders in operations looking to innovate in group services. However, it may not suit those seeking fully remote positions, as it offers a hybrid model.

✓ Leadership role with significant impact ✓ Focus on innovation and technology ✓ Opportunity to manage a diverse team

Director of Group Operations and Service

Empire Life

Updated 2 days ago

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Toronto Hybrid

The role is ideal for experienced leaders in operations looking to innovate in group services. However, it may not suit those seeking fully remote positions, as it offers a hybrid model.

About this role

Lead the evolution of group service operations, driving innovation and customer satisfaction within a hybrid work framework.

About the Company

Empire Life is a leading provider of insurance and financial solutions in Canada, focusing on group benefits and services.

Key Highlights

✓ Manage a multidisciplinary team to enhance service delivery
✓ Drive process innovation through technology
✓ Focus on customer satisfaction in a hybrid work environment
✓ Key leadership role within the organization

💡 Honest Take: This position offers a significant opportunity for those passionate about enhancing service operations in a dynamic environment.

Pros

✓ Leadership role with significant impact
✓ Focus on innovation and technology
✓ Opportunity to manage a diverse team
✓ Engagement with customer satisfaction initiatives

Cons

✗ Hybrid work model may not appeal to all candidates
✗ Potentially high expectations in a leadership role
✗ Limited salary information available

Best For: Ideal for individuals with a strong background in group benefits and a passion for technology-driven innovation in service.

Watch Out: Candidates should be prepared for a leadership role that demands both strategic vision and hands-on management.

Apply for this position →

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Expert Review

In the evolving landscape of group services, this role at Empire Life presents lead a team dedicated to improving service delivery. As a Director, you will be at the forefront of process innovation and customer satisfaction, technology in a hybrid work environment.

The focus on managing a multidisciplinary team is crucial, especially as the company emphasizes enhancing group benefits. However, the hybrid work setup may limit appeal for those desiring fully remote opportunities.

While specific salary details are not disclosed, candidates should weigh the potential for significant impact against the demands of such a leadership position. The role is designed for those ready to navigate challenges and drive meaningful change.

Overall, this position at Empire Life could be a rewarding step for experienced leaders, but it may not be suitable for everyone, particularly those who prefer strictly remote work arrangements. For more details, check the official listing at Empire Life's page.

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