Lead Customer Service Advisor

Pep Boys

The Customer Service Lead guides team operations while ensuring high standards in customer satisfaction, safety, and compliance.

Last checked on June 14, 2026. We may earn a commission when you click through.

The Lead Customer Service Advisor position offers a solid opportunity for growth, but may not suit those seeking minimal responsibility.

✓ Leadership development opportunities ✓ Engaging customer service environment ✓ Mentorship role enhances team skills

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Lead Customer Service Advisor

Pep Boys

Updated 2 months ago

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Jacksonville Beach On-site Full-Time

The Lead Customer Service Advisor position offers a solid opportunity for growth, but may not suit those seeking minimal responsibility.

About this role

The Customer Service Lead guides team operations while ensuring high standards in customer satisfaction, safety, and compliance.

About the Company

Pep Boys is a well-known automotive service and retail company, dedicated to providing quality auto parts and services.

Key Highlights

✓ Acts as primary on-site leader in manager's absence
✓ Mentors team members for improved service delivery
✓ Responsible for key holder duties including store opening/closing
✓ Ensures compliance with safety and customer satisfaction standards
✓ Handles advanced Customer Service Advisor responsibilities

💡 Honest Take: This role is ideal for experienced service professionals looking to take on leadership responsibilities in a fast-paced environment.

Pros

✓ Leadership development opportunities
✓ Engaging customer service environment
✓ Mentorship role enhances team skills
✓ Direct impact on customer satisfaction
✓ Stable work schedule

Cons

✗ Requires high performance under pressure
✗ Limited salary information available
✗ Not suitable for entry-level candidates
✗ Store hours may extend longer than expected
✗ Responsibilities can be demanding

Best For: Ideal for those with previous customer service experience wanting to advance into a leadership role.

Watch Out: Be prepared for a demanding role that requires balancing customer satisfaction with operational duties.

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Expert Review

The Lead Customer Service Advisor role at Pep Boys is designed for those who thrive in a dynamic service environment. With responsibilities that include mentoring and operational oversight, this position appeals to experienced service professionals. The role demands strong leadership skills and a commitment to customer satisfaction, making it essential for candidates to demonstrate a service mindset.

Team members will benefit from being at the frontline of customer interactions, directly influencing service standards. The position also includes key holder responsibilities, which can add pressure, especially during busy periods. While the exact salary is not disclosed, the stability and potential for growth in this role can be attractive for those aiming to progress in their careers.

Candidates should note that the role is onsite, based in Jacksonville Beach, and may involve longer hours than typical retail positions. Those seeking a more relaxed work environment might find this demanding. For further details, visit the official job listing on Pep Boys' LinkedIn page.

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