CX Operations Manager

Domain

Lead customer support strategy and operations for Realhub and Campaigntrack, overseeing a large PH-based team to enhance service quality and efficiency.

Last checked on June 19, 2026. We may earn a commission when you click through.

The role of CX Operations Manager presents a strong chance to influence customer service in a tech company, ideal for experienced leaders. However, the pressure of managing a large team and high expectations may not suit everyone.

✓ Leadership opportunity in a growing company ✓ Impactful role in customer experience enhancement ✓ Opportunity to drive operational changes

CX Operations Manager

Domain

Updated 26 days ago

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Metro Manila

About this role

Lead customer support strategy and operations for Realhub and Campaigntrack, overseeing a large PH-based team to enhance service quality and efficiency.

About the Company

Domain is a technology company focused on improving customer experience through innovative solutions.

Key Highlights

✓ Oversee large PH-based customer support team
✓ Drive transformation and operational efficiency
✓ Manage complex customer issues and stakeholder relationships
✓ Ensure high-quality, scalable service delivery

💡 Honest Take: This role offers a significant leadership opportunity but comes with the challenges of managing a large team and complex customer needs.

Pros

✓ Leadership opportunity in a growing company
✓ Impactful role in customer experience enhancement
✓ Opportunity to drive operational changes

Cons

✗ High pressure and expectations from leadership
✗ Complex customer issues to manage
✗ Requires significant experience and skill

Best For: Ideal for those with experience in managing large teams and transforming customer service strategies.

Watch Out: Be prepared for the challenges of high-stakes management and navigating intricate customer issues.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Workers appreciate the leadership opportunities but note the high-pressure environment and the complexities of managing customer expectations.

Expert Review

This role demands not just leadership but also a strategic mindset to optimize customer operations. With a focus on transformation, the CX Operations Manager will need to engage in continuous improvement initiatives. The team's size and the company's growth trajectory mean that expectations will be high. Those stepping into this role should be ready to tackle complex issues while balancing stakeholder expectations.

Customer service in tech can be unpredictable, and having a solid plan for managing escalations will be crucial. staying abreast of customer feedback and implementing changes quickly can significantly impact customer satisfaction.

According to the official listing, the position emphasizes significant stakeholder management, which adds to the complexity. Candidates should weigh their readiness for such responsibilities against the rewards of leading a transformative team.