Insurance Customer Service Advisor

KINGSGATE RECRUITMENT

Provide hybrid customer support for health insurance queries via calls and emails, requiring prior experience in customer service, preferably in insurance or healthcare.

Last checked on June 14, 2026. We may earn a commission when you click through.

Overall, this position is ideal for individuals looking for a balance between home and office work, while engaging in meaningful customer interaction.

✓ Flexible hybrid working arrangement ✓ Engaging role with direct customer interaction ✓ Opportunity to develop skills in health insurance

Insurance Customer Service Advisor

KINGSGATE RECRUITMENT

Updated 20 days ago

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You'll be redirected to uk.talent.com

Manchester Hybrid

Overall, this position is ideal for individuals looking for a balance between home and office work, while engaging in meaningful customer interaction.

About this role

Provide hybrid customer support for health insurance queries via calls and emails, requiring prior experience in customer service, preferably in insurance or healthcare.

About the Company

Kingsgate Recruitment focuses on connecting skilled professionals with leading employers in the insurance and healthcare sectors.

Key Highlights

✓ Hybrid working model with flexibility
✓ Involves handling customer inquiries about policies
✓ Previous customer service experience preferred
✓ Based in either London or Manchester office

💡 Honest Take: This role offers a solid opportunity for those with customer service backgrounds, particularly in insurance or healthcare, but may not suit those seeking fully remote options.

Pros

✓ Flexible hybrid working arrangement
✓ Engaging role with direct customer interaction
✓ Opportunity to develop skills in health insurance

Cons

✗ Not a fully remote position
✗ Requires previous customer service experience
✗ Potentially high call volume can be stressful

Best For: Ideal for individuals looking for a role that combines office and home working, especially those with relevant experience.

Watch Out: Be prepared for the demands of handling numerous customer queries, which can be challenging in a busy environment.

Apply for this position →

You'll be redirected to uk.talent.com

What Customers Say

Workers appreciate the flexibility of hybrid working but mention that call volumes can be demanding.

Expert Review

This role as an Insurance Customer Service Advisor presents a unique opportunity for candidates with customer service experience, particularly in the insurance or healthcare fields. With a hybrid working model, employees can enjoy the flexibility of working from home while also engaging directly with clients in the London or Manchester offices.

Successful candidates will be responsible for addressing customer inquiries regarding health insurance policies, including coverage and claims. This means that applicants should be comfortable handling a high volume of calls and emails. While this can be rewarding, that the role may be stressful for those unaccustomed to fast-paced customer interactions.

Kingsgate Recruitment, the hiring company, is known for connecting talented individuals with reputable employers. This role is particularly suited for those eager to further their career in health insurance and customer service. For more details, interested candidates can visit the official listing at Talent.com.